WhatsApp Business automation is essentially two specialized services: the WhatsApp Business app and WhatsApp API. How to Implement the WhatsApp Automation Tool? In addition, the bot can be programmed to share resources and FAQs or even raise tickets in case the customer query is not addressed, making the entire customer experience seamless and efficient. The replies are sent out instantly and do not need a dedicated human resource, making it easy for your customers to get immediate responses to their queries. ![]() WhatsApp automated messages use AI chatbots to reply to the user and provide information based on the keyword or instruction in the message. To understand how WhatsApp Business automation works, we first need to understand what an automated message can do. Understanding WhatsApp Automated Messages Keep reading to learn what WhatsApp Business automation is and how it can be used for your business needs. Since many users are already familiar with its interface, it not only helps businesses reach their audience, but with the help of WhatsApp APIs, chatbots, and other automation tools simplifies the entire process. According to Facebook IQ, 53% of users would buy from a company offering customer service via chat on Facebook Messenger or WhatsApp. This is an excellent option for businesses to connect directly with their customers and provide timely updates. ![]() ![]() With more than 2 billion users in 180+ countries, WhatsApp is a popular choice for sending instant messages and voice calling. With WhatsApp Business automation, companies can streamline their marketing outreach and provide stellar customer support, using the power of automated chat to their advantage. ![]() With changing customer dynamics and the increasing use of chat and other direct marketing channels to communicate with customers, WhatsApp has become an asset for businesses. WhatsApp is no longer just a tool for connecting with friends or family.
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